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How To Claim

How To Claim

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Products

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The Naked Truth

The Naked Truth

One minute you're driving to work, fetching the kids or running errands. The next, your car's at the workshop needing a major repair...

For many people, a car is more than just a way to get from one place to another...

When buying a car, colour often comes down to personal taste. But the shade you choose can influence more than just how your car looks...

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We're Here When You Need Us

We're Here When You Need Us

Our WhatsApp chatbot is available 24/7. If you'd like to speak to someone, our friendly Customer Care team is available Monday to Saturday, 7am to 7pm.

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Who We Are

Who We Are

For over 30 years, The Unlimited has been building a business designed to make a meaningful difference, not just for today, but for generations to come.

Unconstrained

From Life to Health, Motor, Legal, Lifestyle and more, we take care of more than three million lives. We've paid more than R1 billion in claims and given over R1 billion FREE airtime and data rewards to our customers.

Uncompromising

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Hub Article

21 Creators, 15 Directors and 1 Truly Unlimited Campaign

21 Creators, 15 Directors and 1 Truly Unlimited Campaign

The Story of UN from The Unlimited is a bold brand campaign that unshackles old ways of being and unmutes new South African voices. It is a manifesto that calls upon people to unlimit their lives, not with ordinary pom-poms and a rah-rah corporate call, but through a co-lab of 21 collaborators who tell their own unlimited stories in the face of tragedy, stigma, bias, inequality and the daily grind of a “normal” routine.

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4 signs you may need a motor warranty

4 signs you may need a motor warranty

For many people, a car is more than just a way to get from one place to another. It plays an important role in everyday life, from school runs and commutes to weekend plans and long-distance travel.

As vehicles get older, unexpected mechanical issues and repair costs can become more common. Warning lights, unusual sounds or repeated workshop visits are often early signs that additional protection may be worth considering.

While not every driver will need extra cover immediately, there are certain signs that it may be time to consider a motor warranty or an extended warranty solution...

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5 Car noises you should never ignore

5 Car noises you should never ignore

Hear that? 5 car noises worth taking seriously

Cars don’t always break down without warning. In many cases, they give small clues long before a more serious issue develops.

A squeal when you start the car. A knock that wasn’t there before. A grinding sound when you brake.

It’s easy to get used to these noises or assume they’re harmless...

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5 Potential Problems to Watch for as Your Car Gets Older

5 Potential Problems to Watch for as Your Car Gets Older

She’s got a few kilometers on the clock, a couple of stories to tell and maybe a rattle or two you’ve learned to live with. But even the most faithful older car has parts that are likely to wear out faster with age and mileage.

Fortunately, she’ll usually give you clues before something goes wrong. You just need to know what to look and listen for.

Here’s what to keep an eye (or an ear) on...

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5 signs your car isn't road-ready

5 signs your car isn't road-ready

Going on a road trip is exciting. Car trouble on the way? Not so much.

The reality is that your car often gives you warning signs when something is not quite right. It may feel slightly different to drive. You may find yourself filling up more often. A light may come on, then disappear again. Nothing urgent. Nothing that seems serious enough to disrupt your plans...

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7 common reasons motor warranty claims may be rejected

7 common reasons motor warranty claims may be rejected

One minute you’re driving to work, fetching the kids or running errands. The next, your car’s at the workshop needing a major repair, with a quote you weren’t expecting.

For those of us with a Motor Warranty, that’s usually the moment they breathe a sigh of relief and expect their cover to kick in. But when a claim’s rejected, the shock and frustration are real, especially when motorists don’t understand why the cover didn’t apply...

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Help Article

Accident, illness and death cover FAQs

Accident, illness and death cover FAQs

From submitting a claim to how long it will take to process and pay out – here’s all the most important facts about your accident, illness and death cover policy with The Unlimited.
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Auto Product FAQs

Auto Product FAQs

From knowing which panel beater to use to how long to wait to claim – find answers to important questions about your auto products with The Unlimited here.
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Cancellations, Membership and Refunds FAQs

Cancellations, Membership and Refunds FAQs

From cancelling a debit order to updating bank details and what to do if you’ve lost your card – here’s what you need to know about cancellations, your membership and refunds with The Unlimited.
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Cashback FAQs

Cashback FAQs

From how to snap your till slip to cashing out at the ATM - here's everything you need to know about getting Real Cashback! No coupons, no discount codes, no points - just Real Cash!
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DebiCheck FAQs

DebiCheck FAQs

DebiCheck is a secure online payment service that allows you to make secure online payments and electronically approve your debit orders, making payments easy!
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GAP FAQs

GAP FAQs

Our new Gap Cover is now available to all Government employees. If you’re in a hospital, you should be thinking about getting better and not worrying about money. Knowing that you have up to R 185 800 extra per year to cover medical aid gaps and expenses brings instant peace of mind.
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Legal

Centriq Section 50 Transfer

Centriq Section 50 Transfer

The insurer of your The Unlimited branded policy is currently Centriq Insurance. This will change to Centriq Life. Your benefits have not changed. Please see the documents below for further information.

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Centriq Section 50 Transfer Documents

Centriq Section 50 Transfer Documents

The insurer of your The Unlimited branded policy is currently Centriq Insurance. This will change to Centriq Life. Your benefits have not changed. Please see the documents below for further information

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Claim Procedure

Claim Procedure

Please ensure that before submitting a Claim that you have read the Policy of Insurance and that the Claim meets the Terms and Conditions of the Policy of Insurance as reflected in your welcome pack.

When phoning in to our Customer Care Call Centre please ensure that you have the following information available:

The Unlimited
Claims Department
Private Bag X7028
Hillcrest
3650

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Competition Terms and Conditions

Competition Terms and Conditions

1.1.   One cash prize of R10,000 will be awarded to one winner across both matches.

1.2.   The prize may be paid into the winner’s bank account unless otherwise specified, subject to the winner providing all requested details and successfully undergoing a verification process.

1.3.   Prizes are non-transferable.

2.1.   To qualify for entry, participants must:

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Complaint Process

Complaint Process

The Unlimited Group (Pty) Limited (“The Unlimited”) is committed to treating our customers fairly and delivering fair outcomes to both our valued customers and recipients of our direct marketing calls. Our employees, irrespective of their role, are critical in delivering a great customer experience and ensuring that our customers are treated fairly. Our culture and values encourage and support our employees in this undertaking.

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Conflict of Interest Policy

Conflict of Interest Policy

The Unlimited’s shareholders, its employees, agents, contractors, suppliers and any other persons acting on behalf of The Unlimited are required to familiarise themselves with the policy’s requirements and undertake to comply with the stated processes and procedures.

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Plan

Death Cover Comprehensive

Death Cover Comprehensive

Protect those you love with cover that takes care of them financially when it matters the most.
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Death Cover Essential

Death Cover Essential

Protect those you love with cover that takes care of them financially when it matters the most.
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Death Cover Personalised

Death Cover Personalised

Protect those you love with cover that takes care of them financially when it matters the most.
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Death Cover Premium

Death Cover Premium

Protect those you love with cover that takes care of them financially when it matters the most.
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Gap Cover Comprehensive

Gap Cover Comprehensive

Enjoy peace of mind knowing we’ve got your back through all life’s medical ups and downs.
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Gap Cover Premium

Gap Cover Premium

Enjoy peace of mind knowing we’ve got your back through all life’s medical ups and downs.
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Claims Article

Accident Cash Claim

Accident Cash Claim

Please take the time to read through the following steps carefully. It's important that you get all your supporting documents ready before calling to start your claim.

Step 1: Download your claim form here

Step 2: You'll need these supporting documents for your Accident Cash claim:

For admission in a Private Hospital:

For admission in a Government Hospital:

Accidental Death Claim

Accidental Death Claim

We want to help you get your claim paid as easily and quickly as possible.

Please take the time to read through the following steps carefully. It's important that you get all your supporting documents ready before calling to start your claim.

Step 1: Download your claim form here

Step 2: You'll need these supporting documents for an Accidental Death Claim:

GAP Claim

GAP Claim

We hope you're feeling better and have fully recovered. We want to help you get your GAP claim paid as easily and quickly as possible.

Step 1: Download your claim form here

Step 2: You only need to get these 3 documents ready

Step 3: Once you have your documents ready, call us on 0861 990 000 and we can start your claim.

Natural Death Claim

Natural Death Claim

We want to help you get your claim paid as easily and quickly as possible.

Please take the time to read through the following steps carefully. It's important that you get all your supporting documents ready before calling to start your claim.

Step 1: Download your claim form here

Step 2: You'll need these supporting documents for a Natural Death Claim:

Scratch and Dent Claim

Scratch and Dent Claim

We're here to help you get your car back in tip top shape.

Before we can start your claim, here's what you need to do:

Step 1: Call us on 0861 990 000.

Step 2: Find an authorised panel beater from the list we sent you on sms and get a quote for your damages.

Step 3: Take clear photos of the damage to your car. (Remember we need to see the full panel).

Tyre Cover Claim

Tyre Cover Claim

We've got you covered. Your Tyre & Rim cover is underwritten by our trusted partner, Dotsure and claiming is quick and easy!

We're here to help. If you have questions or need support, simply reach out to us and we'll make sure you have everything you need.