Back
Claims
Natural Death Claim
We’re really sorry that you’ve lost a loved one and we’re here for you.
We want to help you get your claim paid as easily and quickly as possible.
Please take the time to read through the following steps carefully. It’s important that you get all your supporting documents ready before calling to start your claim.
Step 1: Download your claim form here
Step 2: You’ll need these supporting documents for a Natural Death Claim:
- A certified copy of the deceased ID or Birth Certificate
- A certified copy of the main members ID.
- A certified copy of the Death Certificate.
- A copy of the Notification of Death Form. (Known as a DHA-1663) You can get this from SAPS / Mortuary/ Funeral Home / Doctor / Medical Facility.
- Confirmation of your bank details for the payment of the claim. (Full Name, Bank Name, Account Number and Branch Code).
Step 3: If you are the beneficiary of the main member or deceased, we’ll need:
- A copy of your ID (Claimant)
- If you are the beneficiary and the spouse of the deceased, we’ll need:
- A copy of your ID (Claimant)
- A copy of your Marriage Certificate.
- A certified copy of Proof or Appointment as Administrator / Executor of the deceased’s Estate.
Step 4: Once you have everything ready, call us on 0861 990 000 and we can start your claim.
If you have any other questions, need some help or want to follow up on an existing claim give us a call on 0861 990 000 and ask for our claims team. We really want to help get your claim paid quickly.
