The Good, The Bad and the Freaken' Awesome!

You're walking through the parking lot when you spot it: a fresh scratch along the side of your car.

There's no note. There's no one around. And frustration starts to build...

At The Unlimited, we’re always looking for ways to give our customers more value. As part of our annual pricing reviews, wherever possible, we look for opportunities to add benefits and additional value too.

As part of our 2026 price increase process, an error resulted in a small number of customers having additional benefits added at an additional cost when they shouldn’t have been.

We’re sorry this happened, and we’ve taken action to make it right.

We’ve identified the customers affected and are working to correct their benefits and adjust their pricing accordingly. We’ll be refunding any additional amounts they were incorrectly charged as a result of this error, together with an additional month to cover interest and inconvenience.

Affected customers don’t need to do anything. We’ll contact them directly to explain what happened, what we’ve done to fix it and the refund due to them.

For us, putting customers first means acting quickly when something isn’t right - identifying it, fixing it and making sure our customers are taken care of.