Unafraid to tell the Truth

Our founder, Iain Buchan, started The Unlimited 30 years ago as a family business, with the purpose of shifting lives. Because of this, we treat our customers like family, and as part of our family, we know you need to trust us completely.

Like every business, there are things we do well that we’re incredibly proud of. And like every business, we’ve made our fair share of mistakes along the way, and we know there are things we need to get better at.

That’s why we’re committed to sharing everything that happens at The Unlimited with you – and we mean all of it! The good and the bad, in the most honest way possible.

The Good, The Bad and the Freaken’ Awesome!

The Pre-Road-Trip Car Check

The Pre-Road-Trip Car Check

The bags are packed. The padkos is prepared. The playlist has been debated at length.

Everyone's ready to start the road trip.

Except, perhaps, your car.

A few simple checks in the days leading up to you leaving can help you avoid potential trouble when you're hundreds of kilometres from home...

View article
The Dashboard Lights You Should Never Ignore

The Dashboard Lights You Should Never Ignore

Picture the scene: you're driving along as normal, everything is fine, when suddenly a warning light appears on your dashboard.

What do you do? Ignore it and hope it disappears? Panic? Or try to figure out what your car is trying to tell you?

Dashboard symbols can vary between brands and models, so your owner’s manual should always be your first reference. International standards do, however, ensure that many warning symbols are recognizable across different makes. 

View article
The Unlimited calls up Bryan Habana as its wingman

Bryan Habana called up as wingman

For more than three decades, The Unlimited has been building a business around a simple belief: that business should do better.

Along the way, they’ve protected customers, grown people into leaders, created opportunities and shifted the lives of millions of children through The Unlimited Child.

Yet, for all that’s happened behind the scenes, many South Africans still don’t know the story of The Unlimited.

Now, it’s time to change that.
And The Unlimited has called up a Wingman to help.

View article
Someone Scratched Your Car and Drove Away: Now what?

Someone Scratched Your Car and Drove Away: Now what?

You're walking through the parking lot when you spot it: a fresh scratch along the side of your car.

There's no note. There's no one around. And frustration starts to build...

View article
Making it right when we get it wrong

Making it right when we get it wrong

At The Unlimited, we’re always looking for ways to give our customers more value. As part of our annual pricing reviews, wherever possible, we look for opportunities to add benefits and additional value too.

As part of our 2026 price increase process, an error resulted in a small number of customers having additional benefits added at an additional cost when they shouldn’t have been.

We’re sorry this happened, and we’ve taken action to make it right...

View article
Who needs GAP cover

Who needs GAP cover

Most people assume that if their medical aid approves a hospital stay, they're fully covered. Unfortunately, that's not always the case.

Even when treatment is approved, there can still be a difference between what healthcare providers charge and what your medical aid pays. That difference, known as a shortfall, can leave you with an unexpected bill at a time when your focus should be on getting better...

View article

Get the help you need

Got a question? From SIM card queries to death cover and how to claim, we’ve got the answers. And, if we don’t, we’ll get them for you. Just scroll down for answers to the FAQs.

0861 990 000

Emergencies | Customer Care | Claims