Unafraid to tell the Truth

Our founder, Iain Buchan, started The Unlimited 30 years ago as a family business, with the purpose of shifting lives.

Because of this, we treat our customers like family, and as part of our family, we know you need to trust us completely. Like every business, there are things we do well that we’re incredibly proud of. And like every business, we’ve made our fair share of mistakes along the way, and we know there are things we need to get better at.

That's why we're committed to sharing everything that happens at The Unlimited with you – and we mean all of it! The good and the bad, in the most honest way possible.

The Good, The Bad and the Freaken' Awesome!

Bryan Habana called up as wingman

Bryan Habana called up as wingman

For more than three decades, The Unlimited has been building a business around a simple belief: that business should do better.

Along the way, they’ve protected customers, grown people into leaders, created opportunities and shifted the lives of millions of children through The Unlimited Child.


Yet, for all that’s happened behind the scenes, many South Africans still don’t know the story of The Unlimited.


Now, it’s time to change that.

And The Unlimited has called up a Wingman to help.

Someone Scratched Your Car and Drove Away: Now what?

Someone Scratched Your Car and Drove Away: Now what?

You're walking through the parking lot when you spot it: a fresh scratch along the side of your car.

There's no note. There's no one around. And frustration starts to build...

Making it right when we get it wrong

Making it right when we get it wrong

At The Unlimited, we’re always looking for ways to give our customers more value. As part of our annual pricing reviews, wherever possible, we look for opportunities to add benefits and additional value too.

As part of our 2026 price increase process, an error resulted in a small number of customers having additional benefits added at an additional cost when they shouldn’t have been.

We’re sorry this happened, and we’ve taken action to make it right...

Who needs GAP cover

Who needs GAP cover

Most people assume that if their medical aid approves a hospital stay, they're fully covered.
Unfortunately, that's not always the case.


Even when treatment is approved, there can still be a difference between what healthcare providers charge and what your medical aid pays. That difference, known as a shortfall, can leave you with an unexpected bill at a time when your focus should be on getting better...
From diagnosis to discharge: Healthcare costs can add up

From diagnosis to discharge: Healthcare costs can add up

Medical care often involves far more than a single doctor’s appointment or hospital visit.


From the first consultation through to recovery, treatment can involve a range of healthcare services. And even with medical aid in place, many South Africans are surprised by how quickly additional out-of-pocket expenses can come up along the way.


Knowing where these costs may come from can help people make more informed healthcare and financial decisions...
Understanding prescribed minimum benefits

Understanding prescribed minimum benefits

Navigating medical aid benefits can feel overwhelming, especially when you aren’t sure which treatments or conditions your scheme is legally required to cover. One area that often causes confusion is Prescribed Minimum Benefits, commonly known as PMBs. These benefits are an important part of medical aid cover, but they’re not always easy to understand.


PMBs play an important role in ensuring medical aid members have access to certain minimum healthcare benefits, regardless of the medical aid plan selected...

Get the help you need

Got a question? From SIM card queries to death cover and how to claim, we’ve got the answers. And, if we don’t, we’ll get them for you. Just scroll down for answers to the FAQs.

0861 990 000

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