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Making it right when we get it wrong

We identified an error and we’re putting it right.

At The Unlimited, we’re always looking for ways to give our customers more value. As part of our annual pricing reviews, wherever possible, we look for opportunities to add benefits and additional value too.

As part of our 2026 price increase process, an error resulted in a small number of customers having additional benefits added at an additional cost when they shouldn’t have been.

We’re sorry this happened, and we’ve taken action to make it right.

We’ve identified the customers affected and are working to correct their benefits and adjust their pricing accordingly. We’ll be refunding any additional amounts they were incorrectly charged as a result of this error, together with an additional month to cover interest and inconvenience.

Affected customers don’t need to do anything. We’ll contact them directly to explain what happened, what we’ve done to fix it and the refund due to them.

For us, putting customers first means acting quickly when something isn’t right - identifying it, fixing it and making sure our customers are taken care of.

Why the colour of your car matters more than you think

When buying a car, colour often comes down to personal taste. But the shade you choose can influence more than just how your car looks in the driveway.

From visibility and comfort to maintenance, long-term appearance and resale appeal, colour can play a bigger role in ownership than many drivers realise.

Here’s why it matters...

4 signs you may need a motor warranty

For many people, a car is more than just a way to get from one place to another. It plays an important role in everyday life, from school runs and commutes to weekend plans and long-distance travel.

As vehicles get older, unexpected mechanical issues and repair costs can become more common. Warning lights, unusual sounds or repeated workshop visits are often early signs that additional protection may be worth considering.

While not every driver will need extra cover immediately, there are certain signs that it may be time to consider a motor warranty or an extended warranty solution...

7 common reasons motor warranty claims may be rejected

One minute you’re driving to work, fetching the kids or running errands. The next, your car’s at the workshop needing a major repair, with a quote you weren’t expecting.

For those of us with a Motor Warranty, that’s usually the moment they breathe a sigh of relief and expect their cover to kick in. But when a claim’s rejected, the shock and frustration are real, especially when motorists don’t understand why the cover didn’t apply...

Is It Worth Getting a Motor Warranty After Manufacturer Coverage Ends?

Your manufacturer warranty has expired, or it is about to. Now what?

For most South African car owners, this question arrives without much warning. One month your car is covered for unexpected mechanical failures at no extra cost. The next month, you are carrying that risk entirely on your own. Whether getting a motor warranty is worth it comes down to three things: what your car is likely to cost you without cover, what cover actually includes, and whether your finances can absorb a worst-case repair bill.

This guide walks through both sides of the decision so you can make a call that fits your situation...

The risk of being uninsured

No one likes thinking about what could go wrong, but avoiding the conversation doesn't make the risk disappear.

A sudden accident. A breakdown. Unexpected damage to your car. A medical bill you didn't see coming.

These moments can change life quickly, and being unprepared can make them even harder...

Motor Warranty vs Mechanical Breakdown Insurance

If you've searched for "motor warranty vs mechanical breakdown insurance," you're not alone. These two terms cause more confusion than almost anything else in the South African motor finance world. Here's the short answer: in most cases, they refer to the same type of product. The AA's own Mechanical Breakdown Insurance policy states outright that it "is also commonly known as a warranty policy."

So if the names mean the same thing, what should you actually be looking out for? The distinction that matters is not what the product is called. It is whether your cover is backed by a registered insurer or is simply a contract with a dealer.

That single difference determines your legal protection, your recourse when a claim is rejected, and whether anyone is regulating the company holding your money...

Other Articles

This is How The Unlimited is Building a Business for the Future

Creating value, inspiring leaders and doing better – here are 5 ways we’re building a business for the future.

A Better Future – This is How The Unlimited Puts People Before Profit

From adjusting premiums and payment holidays to paying people during the Covid-19 pandemic – here’s how The Unlimited puts people before profit.

Why The Unlimited is Your Only Choice to Protect Your Family

From taking care of you financially when someone dies to giving you cash if anyone gets hurt, this is how The Unlimited helps you protect your family – with real value and affordability.

From Bricklayer to Business Owner: The Sydwell Khoza Story

Today, you know him as the Vice President (VP) of Global Direct, a hub for businesses in the insurance industry. Global Direct employs 460 people and serves 50 other businesses and markets around the country. And it’s thanks to Sydwell and Global Direct that these business owners earn between R30 000 to R100 000 per month.

This is How The Unlimited Leads Through Value and Values

7 values, 7 examples of how we use them every day. Plus how we constantly add value to lives with our products and services – this is leading through value and values.

Women who are building our future

Our children are the future of our country and it is of the utmost importance to mould and equip them with a good educational foundation.

Get the help you need

Got a question? From SIM card queries to death cover and how to claim, we’ve got the answers. And, if we don’t, we’ll get them for you. Just scroll down for answers to the FAQs.

0861 990 000

Emergencies | Customer Care | Claims

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0861 990 000

Emergencies | Customer Care | Claims