Unafraid to tell the Truth
Our founder, Iain Buchan, started The Unlimited 30 years ago as a family business, with the purpose of shifting lives.
Because of this, we treat our customers like family, and as part of our family, we know you need to trust us completely. Like every business, there are things we do well that we’re incredibly proud of. And like every business, we’ve made our fair share of mistakes along the way, and we know there are things we need to get better at.
That's why we're committed to sharing everything that happens at The Unlimited with you – and we mean all of it! The good and the bad, in the most honest way possible.
The Good, The Bad and the Freaken' Awesome!
System impact
At The Unlimited, we believe in showing up for our customers every day, especially when it matters most.
Recently, the systems servicing our South African customers were unavailable for a period of time. This meant some of our customers couldn’t get the help, answers, or support they needed from us. We understand how frustrating that can be, and we’re genuinely sorry for the inconvenience it caused.
This disruption was the result of...
Early debits… not right for everyone
December, or Dezemba, as it's often referred to by us South Africans, is a happy and fun time of the year when many enjoy the festive season with friends and family. It’s a time of celebration, travel and adventure, which makes keeping yourself and your loved ones safe and covered all the more important.
Our Transformational workshops
Our approach to business is definitely outside the norm and is sometimes viewed as unconventional. We are proudly different, and we realise this may not always sit well with people who prefer to play things far safer. We are okay with this. We make no excuses for our leadership program, which has produced over 1000 strong young leaders, many of whom today run their own successful businesses.
Doing the right thing!
As a company, we believe that businesses should do better, and that means admitting when we’ve made a mistake and doing the right thing to fix it. It’s part of our deep commitment to our customers we call family, to giving each of them real value and the high level of service they deserve.
Get the help you need
Got a question? From SIM card queries to death cover and how to claim, we’ve got the answers. And, if we don’t, we’ll get them for you. Just scroll down for answers to the FAQs.
0861 990 000
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