Unafraid to tell the Truth

Our founder, Iain Buchan, started The Unlimited 30 years ago as a family business, with the purpose of shifting lives. Because of this, we treat our customers like family, and as part of our family, we know you need to trust us completely.

Like every business, there are things we do well that we’re incredibly proud of. And like every business, we’ve made our fair share of mistakes along the way, and we know there are things we need to get better at.

That’s why we’re committed to sharing everything that happens at The Unlimited with you – and we mean all of it! The good and the bad, in the most honest way possible.

The Good, The Bad and the Freaken’ Awesome!

Warranty, service plan or maintenance plan?

Warranty, service plan or maintenance plan?

Buying a car comes with more than just keys and a tank of fuel. It often comes with some form of cover designed to protect you from unexpected costs. The challenge is that terms like warranty, service plan and maintenance plan are often used interchangeably, even though they cover very different things.

That confusion usually only becomes clear when something goes wrong, and by then, it’s too late. Before you assume you’re covered, it’s worth understanding what each option actually does...

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How minor car damage can reduce its resale value

How minor car damage can reduce its resale value

You decide it’s time to trade in your car.

Online estimates suggest a promising value, but when the dealership inspects the vehicle, the offer doesn’t match your expectations.

Often, the difference comes down to something most drivers stop noticing over time: small scratches and dents.

While they may seem minor, visible cosmetic damage can influence how a vehicle is assessed when it’s time to sell or trade in ...

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5 Car noises you should never ignore

5 Car noises you should never ignore

Hear that? 5 car noises worth taking seriously

Cars don’t always break down without warning. In many cases, they give small clues long before a more serious issue develops.

A squeal when you start the car. A knock that wasn’t there before. A grinding sound when you brake.

It’s easy to get used to these noises or assume they’re harmless...

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5 signs your car isn't road-ready

5 signs your car isn't road-ready

Going on a road trip is exciting. Car trouble on the way? Not so much.

The reality is that your car often gives you warning signs when something is not quite right. It may feel slightly different to drive. You may find yourself filling up more often. A light may come on, then disappear again. Nothing urgent. Nothing that seems serious enough to disrupt your plans...

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Unseen Stories

Unseen Stories

Real Customers | Real Claims | Real Payouts

Insurance is easy to promise.

The real test is what happens when life changes in an instant.

An accident.

A hospital stay.

A sudden loss.

In those moments, the promises matter more than ever...

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System impact

System impact

At The Unlimited, we believe in showing up for our customers every day, especially when it matters most.

Recently, the systems servicing our South African customers were unavailable for a period of time. This meant some of our customers couldn’t get the help, answers, or support they needed from us. We understand how frustrating that can be, and we’re genuinely sorry for the inconvenience it caused.

This disruption was the result of...

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Get the help you need

Got a question? From SIM card queries to death cover and how to claim, we’ve got the answers. And, if we don’t, we’ll get them for you. Just scroll down for answers to the FAQs.

0861 990 000

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