The Bad
System impact
At The Unlimited, we believe in showing up for our customers every day — especially when it matters most.
Recently, we weren’t able to honour that commitment as we should have.
For a number of hours, our systems were unavailable. This meant some of our customers couldn’t get the help, answers, or support they needed from us. We understand how frustrating that can be, and we’re genuinely sorry for the inconvenience it caused.
This disruption was the result of a cybersecurity incident, something that’s becoming increasingly common for businesses like ours. It affected parts of our environment, including the systems that enable us to serve our customers. As soon as we became aware of it, our teams moved quickly to contain the issue and restore our systems safely.
The good news is that our systems are now fully operational again, and we’ve taken additional steps to further strengthen our environment. We continue to work closely with cybersecurity experts to reinforce our systems and ensure we’re even better protected going forward.
We take our responsibility to our customers seriously. When we fall short, we own it, and we work hard to make it right.
If you were impacted, please accept our sincere apology and thanks for your patience and understanding.
