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FAQ

SIM Card FAQs

CAN I CHANGE MY MOBILE NUMBER?

Yes. Call 0861 990 000 and request help from one of our friendly service gurus.

CAN I GET MY FREE MONTHLY AIRTIME ONTO MY PRIMARY NUMBER?

If your primary number is a prepaid number, you can give us a call 0861 990 000 and we’ll port your number onto The Unlimited SIM card. Once this is done, then your FREE Airtime will be loaded onto your primary number.

CAN I MAKE INTERNATIONAL CALLS?

Yes, with your purchased Airtime. International rates apply. You can’t use your FREE Airtime to make international calls.

CAN I PORT MY NUMBER TO THE UNLIMITED SIM CARD?

Yes. You can dial 0861 999 000 and one of our cellular support gurus will initiate the port for you.

CAN I USE MY SIM CARD IN A MODEM OR MOBILE DATA DEVICE?

Yes. We suggest you give us a call at 0861 990 000, to get another SIM card for FREE and then use The Unlimited App to purchase and load Data onto that SIM card.

CAN I USE MY SIM CARD OUTSIDE SOUTH AFRICA?

Unfortunately not. The feature isn’t available on our SIM cards yet.

DOES MY DATA DOUBLE WHEN I’VE CONVERTED PURCHASED AIRTIME TO DATA?

Unfortunately, not. Your Airtime was already DOUBLED when you purchased it.

HOW CAN I GET ANOTHER SIM CARD?

Call 0861 990 000 from any other network provider.

You can order your FREE SIM online as well, Click here.

HOW CAN I STOP MY AIRTIME BEING USED UP BY DATA?

To stop your Airtime being used for Data, dial *147# and go through the option to “Stop using Airtime for Data”. Please avoid out-of-bundle charges by purchasing a Data bundle through The Unlimited App and we’ll DOUBLE your Data. Download NOW!

In addition, if you haven’t requested to Stop using Airtime for Data from the *147# USSD menu, please turn off automatic updates over mobile Data connections – Select using Wi-Fi for updating Apps and software.

HOW DO I ACTIVATE MY THE UNLIMITED SIM CARD?

We do the activation for you.

Pop your SIM into your device and switch it on, wait for your phone to display a signal.

If your SIM card is still not active or showing a signal, give us call at 0861 990 000, between 8am and 5pm, Monday to Friday or Saturdays and public holidays between 8am and 1pm. One of our friendly support gurus will get you connected.

HOW DO I CANCEL PREMIUM-RATED SERVICES?

These are services that you’ve subscribed to. Simply dial *133* and select 1# and follow the prompts to cancel your subscriptions.

HOW DO I CHECK MY AIRTIME BALANCE?

Download The Unlimited App from Google Play or the Apple App Store. You can check your balance, buy double Airtime, buy double Data and get a FREE Spin every Sunday. Download NOW!
Dial *101# from The Unlimited SIM card and it'll display all available balances. (Purchase Airtime, Free Airtime and Data)

HOW DO I PURCHASE AND LOAD AIRTIME?

Download The Unlimited App from Google Play or the Apple App Store and get double Data. Download NOW!

Select the buy double Airtime option
Select Amount needed
Add the cell number that you’d like to load
Click proceed
Click on add card
Enter your bank card details and click register your card
Click Confirm purchase

Go to any Airtime vendor and purchase a standard Cell C Airtime voucher. To load the Airtime voucher, dial *102*Voucher number#

Use your online banking to purchase Cell C Airtime

HOW DO I PURCHASE AND LOAD DATA?

Download The Unlimited App from Google Play or the Apple App Store and get double Data. Download NOW!

Purchase a standard Cell C Airtime voucher. See it DOUBLE. Then dial *147# and convert your purchased Airtime to Data.

HOW LONG DOES MY AIRTIME AND DATA LAST?

Purchased Airtime lasts for 90 days from the day it was loaded.

FREE Airtime lasts for 30 days from the day it was loaded.

All Data (purchased or DOUBLE Data) lasts for 30 days from the day it was loaded.

IF I CANCEL THIS PRODUCT, CAN I STILL USE THE UNLIMITED SIM CARD?

These are services that you’ve subscribed to. Simply dial *133*1# and follow the prompts to cancel your subscriptions.

WHAT ARE THE MOST IMPORTANT NUMBERS TO KNOW?

To get the most out of your Unlimited SIM, please note the following important numbers

0861 990 000 - Cellular support
*147# - Self-service
132 - Set up and listen to your voicemail
*133*1# - Block premium rated SMS services
*101# - Balance enquiries
*102*voucher number# - Load airtime vouchers

WHAT CAN I DO IF I’VE LOST MY SIM CARD OR MY PHONE?

Call us immediately at 0861 990 000 and we’ll block your lost SIM to prevent you from losing any Airtime or Data. We’ll also initiate a new SIM request. You can pick up your new SIM at any Clicks store nationwide.

WHAT IS DOUBLE AIRTIME AND DOUBLE DATA?

Every time you top up with Data or Airtime, we’ll double it for FREE. For example, If you top up with R100 Airtime, we’ll give you R100 Airtime for FREE. If you top up with 100MB of Data using The Unlimited App, we’ll give you 100MB for FREE. Download NOW!

WHAT IS MY MOBILE NUMBER?

Simply dial *147# from The Unlimited SIM card and choose option 4 for self-service.

WHAT WILL CAUSE MY SIM CARD TO BE DEACTIVATED?

If we see no usage on your SIM Card for 90 days, we’ll deactivate it. Your SIM card will remain active if it’s being used. No usage means that you haven’t made or received any calls or used any Data.

If your SIM card is deactivated, call 0861 990 000 as soon as possible and request another SIM card. A new number will be allocated to you. Simply keep connecting to stay connected.

WHEN CAN I CALL FOR SUPPORT?

Our lines are open:

Monday to Friday – 8am to 5pm
Saturday and public holidays – 8am to 1pm.

WHEN WILL I RECEIVE MY FREE MONTHLY AIRTIME?

Every time you purchase Airtime.

Every month, as soon as we know your monthly premium has been paid, we will also send you an SMS to let you know that your FREE Airtime has been loaded to your The Unlimited SIM card.