Submit Accident Death Claim

We are deeply sorry for your loss and send you our sincerest condolences during this difficult time. To help us assess your claim as quickly as possible, please provide us with all the information we need. 🙏

Please note that we can't assess the claim without the supporting documents we've asked for. If we don’t receive all the documents within 45 days, the insurer may have to reject your claim.

Documents you must give us:

• A copy of the BI 1663 OR DHA 1663 Form. Pages 1 to 4. (This document is available from the SAPS/Mortuary/Funeral Home/Doctor/Medical Facility.)
• A copy of the Accident Report/Incident Report including the case number. (This document must be completed at the police station where the Accident/Incident was reported.) You can download a copy of the police report here.

Documents that can further help your claim:

• A copy of the deceased’s valid driver’s licence. (Only where the incident was a motor vehicle accident and the deceased was the driver of the motor vehicle.)
• A copy of the deceased’s Blood Alcohol Test Results/Report. (Only where the incident was a motor vehicle accident and the deceased was the driver of the motor vehicle.)
• A copy of the Post-Mortem Report. (This document is available from the police station/Mortuary.)

Documents you must give us in the event of the death of the Policyholder:

• Marriage Certificate - if the claimant is the spouse.
• A Copy of the Letter of Authority/Executorship (if there is no beneficiary or spouse).

If you have any questions about this process, please call on WhatsApp us on 086 199 0000. We're here to help. ❤️