National Financial Ombud

As part of our Family, we always do our best to make sure you have the right cover to keep you and your family safe with world-class customer service. We want you to know where you can go if you feel like we have missed the mark when assisting you. 

To make sure that South Africans with insurance products are always looked after, the Long-Term Ombudsman and Short-Term Ombudsman have been replaced by the National Financial Ombud. 

The NFO is an umbrella Financial Services Ombud scheme formed by the amalgamation of 4 separate previously existing South African Ombud Schemes: the offices of the Banking Ombud (OBS); the Credit Ombud (CO); the office of the Long-term Insurance Ombud (OLTI); and the Short-Term Insurance Ombudsman (OSTI).

All insurance related complaints can now be directed to the National Financial Ombud:

National Financial Ombud Scheme South Africa NPC

Share call: 0860-800-900

Email: info@nfosa.co.za

Webpage: www.nfosa.co.za