CUSTOMER CAREO861 99O OOO

FAQ | Membership Details

How do I change my Bank Details?

We like to make sure we have all your correct details so if anything changes including your banking details you can call us on 0861 990 000. If you prefer, you can email us on customercare@theunlimited.co.za and we will SMS you to verify the change.

How do I check if my policy payments / details are up to date?

Give us a call on 0861 990 000 and we'll send you all the information you need.

Does The Unlimited offer cash back?

Not all our products offer cash back. You would need to check your membership / policy terms for whether you have cash back as a benefit and the details around how it works. Generally, a cashback benefit means you will receive a lumpsum payment equal to the number of monthly fee payments we have collected from you over a certain period. As an example; you can get paid an amount equal to all your monthly fee payments after four years; or your family gets paid an amount equal to all your monthly fee payments when you pass away.

How long does it take for my policy information to come get delivered to me?

We have different options for how you can receive your membership and policy information. If you have a smart phone and / or email we can send it to you right away on the phone number or email address you provide to us. You can also download The Unlimited App and keep your membership and policy information handy. If you want us to post the documents delivery will take about 2 – 3 weeks for delivery.

What do I do if I've lost my membership card?

Not to worry! Give us a call on 0861 990 000 and we'll request a new one to be sent to you.

My welcome pack has never been delivered. What must I do?

We have different options for how you can receive your membership and policy information. If you have a smart phone and / or email we can send it to you right away on the phone number or email address you provide to us. You can also download The Unlimited App and keep your membership and policy information handy. If you want us to post the documents delivery will take about 2 – 3 weeks for delivery.

WHERE CAN I GET MY PRODUCT INFORMATION?

All the information on your product can be found under the product section on our website with the full terms and conditions. If you have a product that is not listed on our website, please call our Customer Care team on 0861 990 000 for more information.

My debit order did not go through, what do I do?

If your debit order was not successful you will not be able to use your benefits and you will not have cover. To make sure you are covered and can use your benefits you can make a manual payment to The Unlimited / you can call us 0861 990 000 for an agent to assist you with manual payments.


NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO