CUSTOMER CAREO861 99O OOO

FAQ | Cellular/App Products

How do I load airtime?

There are two ways that you can purchase airtime to get double airtime/data.

Option 1: You can go to any airtime vendor and purchase a Normal Cell C airtime voucher. To load the airtime voucher, just dial *102*<Voucherno#. You can also load airtime from your online banking site, just make sure you select Cell C.

Option 2: Just click here to download our App and every time you top up airtime, we double it for free! You can add your bank card details onto the app which works the same way as internet banking.

  • Select Double Data/ Airtime option
  • Select amount needed
  • add number that you would like to load it to
  • click on Proceed
  • Enter your Name and Surname
  • Enter the 16 digits in the front of your bank card and the last 3 digits (which is your CVV number) in the back of your card to make a purchase.
How do I cancel my WAPSA service?

Dial *133*1# and follow the prompts.

How do I check my airtime balance?

Dial *101# from The Unlimited SIM card and it will display all available balances. (Purchase Airtime, Free Airtime and Data)

When will I receive my free airtime?

Within 24 hours of us receiving Notification from your Bank that your monthly Premium payment has been successful. You will also get an SMS notifying you.

HOW DO I GET DOUBLE AIRTIME AND DOUBLE DATA?

You only get double airtime or double data when you purchase on The Unlimited App. Any airtime loaded from a voucher will not get doubled. Just click here to download our App and start saving!

If you are bank with Capitec, you might be requested to notify your bank that you would like to enable your card to make online purchases.

HOW DO I CHECK AIRTIME BALANCE ON THE UNLIMITED DOUBLE CONNECT APP?

Once you have logged in, click on the Check Balance tab on the main screen which will display:

  • Purchased Airtime
  • FREE Airtime
  • Purchased & FREE Data
HOW DO I GET THE UNLIMITED SIM CARD?

Click here to download our App. Once you have registered on the app, you can select “Get a SIM” on the main screen or email appsupport@theunlimited.co.za and we will give you a call immediately.

How do I activate/RICA my The Unlimited SIM card?

If your product was provided to you by one of our Sales Team, then they will RICA and activate it for you. If it was Delivered to you by our Courier Partner, then they will notify us as soon as they leave you and we will activate it. If your SIM card is still not Active or showing a signal, give us call on 087 357 7777, between the hours of 08:00 and 17:00, Monday to Friday, or Saturdays between 08:00 and 13:00, and one of our Cellular Support Guru's will get you connected.

HOW DO I REGISTER IF I DIDN’T GET MY OTP?

Check again to see if your number is correct before requesting an OTP.

Alternatively, give us a call on 087 357 7777 and we will call you back.

How do I access my voicemail messages?

Dial 144Remember to setup your voicemail as soon as you insert your SIM CARD into your phone. If you don't set it up, your Friends and Family will not be able to leave you a voicemail message.

How do I port my number to The Unlimited SIM card?

You can either dial 135 from your the Unlimited SIM card (Free call) or 087 357 7777 and one of our Cellular Support Guru's will initiate the port for you.

I've lost my The Unlimited SIM card, how do I get a new one?

You can either dial 135 from your the Unlimited SIM card (Free call) or 087 357 7777 and one of our Cellular Support Guru's will initiate a new SIM request for you. We will ask you you pay R100.00 for a lost SIM card request so we can send the Courier to Deliver it to you.

If I cancel this product, can I still use The Unlimited SIM card?

Yes. Your SIM card will remain active as long as you are using it so you can continue to enjoy the DOUBLE AIRTIME benefit.

I've forgotten my number. How can I find out what my number is?

Dial *147# from your the Unlimited SIM card and select option 3. Self Service. From this menu, you can Get your Data Settings, Get you number sent to you, Get your PUK number sent to you and find out what number you must dial to get your VoiceMail and Dial our Customer Care team.

What is 2-FOR-1 airtime purchases?
When you purchase airtime to top up your Unlimited SIM card, whether you purchase a Cell C voucher, go online or through The Unlimited App you will get the equivalent amount in free airtime. For example, you purchase R20 airtime and we add another R20 worth of airtime.

NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO