Frequently Asked Questions

Here are some common questions regarding claims, membership and terms and conditions. If you can’t find the answer you’re looking for, or if you’d prefer to talk to someone, call 0861 990 000 and we’ll help resolve your query.


0861 990 000

Monday to Friday: 8am to 5pm and Saturday: 8am to 1pm

Auto Products

  • Which panel beater must I use?
  • How do I claim for Auto Elite or Auto Prestige?
  • How long do I have to wait before I can claim for my vehicle?
  • What happens if I get a new car?
  • How do I follow up on my claim?

Accident / Illness / Death Cover

  • How do I submit a Death Cover claim in the event of a death?
  • Does The Unlimited cover HIV/Aids?
  • How might my claim be affected by a pre-existing condition or a waiting period?
  • Will The Unlimited pay the hospital directly?
  • How long does it take to process a claim?

Cancellation / Membership / Refund

  • How do I cancel my debit order with The Unlimited?
  • How do I change my bank details?
  • How do I check if my policy payments or details are up to date?
  • Does The Unlimited offer cash back?
  • When and how will my membership and policy information get delivered to me?

The Unlimited SIM Card

  • What are the most important numbers to know?
  • When can I call for support?
  • What is double airtime and double data?
  • How do I purchase and load data?
  • How do I purchase and load airtime?
  • How long does my airtime and data last?

Policy Terms and Conditions

  • What does “pre-existing condition” mean?
  • Why is it important to declare a “pre-existing condition” under my policy?
  • What are chronic conditions?
  • How can pre-existing conditions affect my claim?
  • What is a waiting period?


  • Where can I find your offices?
  • How do I sign up for a policy?
  • How do I apply for a position at The Unlimited?
  • What does Roadside Assistance include?
  • How do the entertainment vouchers work?
  • How do I use the 2-for-1 dining benefit?


  • Where do I send claim documents and forms?
  • How to submit a Death Cover claim in the event of a death
  • How to submit an Accident Cash claim



The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address: 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002


The Direct Marketing & The Direct Selling Associations of South Africa


covid 19 corona virus update

For Covid-19 information, visit the South African department of health website