Frequently Asked Questions

Our FAQ sections is here to serve you and answer all your questions in regards to: Claims Procedures and Forms, Cancellation, Debit Orders, Policy Details and any Legal Documents that you may need regarding your products.

Auto Products

  • How do I claim for Auto Elite?
  • How long do I have to wait until I can claim for my vehicle?
  • How do I get a list of panel beaters in my area?
  • How do I follow up on my claim?
  • How do I change my car details if I have a new car?

Accident / Illness / Death Cover

  • If someone passes away in my family, how do I submit a death claim?
  • Does The Unlimited cover HIV/Aids?
  • How do I submit a claim with The Unlimited if I've been admitted into hospital?
  • What is the claims process for an accident/death/illness claim?
  • Will I have to pay for this documentation?

Cancellation / Refund

  • How do I stop my debit order with the Unlimited
  • How long does a refund take to be processed?
  • How do I stop your agents from calling me?

Cellular Products

  • How do I load airtime?
  • How do I cancel my WAPSA service?
  • How do I check my airtime balance?
  • When will I receive my free airtime?
  • How do I activate/RICA my The Unlimited SIM card?

Membership Details

  • How do I change my Banking Details?
  • How do I check if my policy payment/details are up to date?
  • Does The Unlimited offer cash back?
  • How long does it take for my policy information to come get delivered to me?
  • What do I do if I've lost my membership card?


  • How do I apply for a position at The Unlimited
  • How do I sign up for a policy with The Unlimited
  • Where can I find your offices?



The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address : 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002


The Direct Marketing & The Direct Selling Associations of South Africa

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