CUSTOMER CAREO861 99O OOO

Digital Manager


Company:

The Unlimited

Position:

Digital Manager

Department:

Marketing

Location:

Hillcrest

General

Accountable to:

Head of Digital

Direct reports:

None at this time

Purpose of the Role

We are looking for an amazing creative with a passion for customer centricity. Someone with a digital eye for detail. You must always be alert and quick to solve issues.

Key Responsibilities:

  • Devising digital strategies to drive online traffic to the company website and manage execution accordingly.
  • Monitors web traffic, performance and capacity to identify, prevent and resolve issues, tracking conversion rates and making improvements to the website.
  • Developing and managing digital marketing campaigns
  • Report project status, sending detailed meeting notes after key meetings/milestones and track project performance, specifically to analyze the successful completion of short- and long-term goals and to manage expectation
  • Utilizing a range of techniques including paid search, SEO and PPC.
  • Managing online brand and product campaigns to raise brand awareness.
  • Managing the redesign of the company website.
  • Improving the usability, design, content, images and conversion of the company website
  • Evaluating customer research, market conditions and competitor data.
  • Review new technologies and keep the company at the forefront of developments in digital marketing.
  • To own, enhance, develop, innovate, maintain and monitor The Unlimited's Digital environment.
  • Manage hands-on content deployment and maintenance of the company website
  • Analyzing and documenting requirements from key departments, processes, procedures and problems to improve existing processes
  • Handle all Customer complains effectively and efficiently

Knowledge, Experience & Skills:

  • Relevant Tertiary Qualification (Diploma or Degree)
  • Minimum 5 years working experience in a Digital Environment
  • Working knowledge of Content Management Systems
  • Working knowledge of web development protocols.
  • Excellent understanding of Online Advertising
  • Understanding of Search Engine Optimization practices
  • Working knowledge of Social Media
  • Working knowledge of web analytics.
  • Working knowledge of web optimization.
  • Usability and Interface Design for Web
  • Web Reporting
  • Excellent written and verbal communication skills
  • Problem solving
  • Project Management
  • Leadership skills
  • Supplier Management
  • Analytical

Personal Characteristics:

  • Curious and courageous
  • A Self starter
  • Tenacious
  • Trading focused
  • Leadership style inspirational with a balance of strategic skills and strong ‘people’ orientation
  • Well rounded, resilient and self-aware individual, who is open to change, personal development, continuous learning and improvement
  • Entrepreneurial, free thinker who will challenge the status quo and push boundaries
  • Must have the capacity to grow their strategic ability
  • Confident – someone who can hold their own with shareholders and be resilient in a demanding environment
  • Hands-on approach
  • Self-motivated

In case we got you excited, and you think you have what it takes, email Kim.Kirton@theunlimited.co.za with the job title on the subject line. Should you not hear from us within 2 weeks, please consider your application unsuccessful.

NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address: 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

CUSTOMER CARE
O861 99O OOO