So, you’re the kind of person all your friends come to when they want everything to work. The kind of person, who takes pride in ensuring that things work and run as they should…or better than planned? Well, we would love to see you in action.

What your role will be

  • ensuring that our collections business as usual back-end process runs smoothly
  • ensuring that it’s business as usual, in the operational context

What your day will be like

  • Functional:
    • optimal functionality of BAU collections engine
    • exception monitoring
    • ownership of collection routines, passing on and receiving input files
    • monthly collection file preparation
    • implement collections strategy at an operational level
    • business as usual collections billing recon
    • PERSAL policy recon

  • Technical:
    • BAU troubleshooting
    • process enhancement within the BAU environment
    • directing the IT DEV resource in any development outside of BAU for collections functionality
    • driving and delivering projects that impact BAU

  • Relational:
    • customer care collections query handling
    • BI onboarding and report alignment
    • BAU operational support with 3rd party partners

  • Reporting:
    • reporting only in the context of relational, technical or functional feedback
    • daily “Qlink” file feedback

What skills you should have

  • Advanced Excel
  • Highly proficient in SQL A MUST

Get in touch with us, if you are

  • open to change
  • proactive & forward thinking
  • energetic & focused
  • passionate
  • confident
  • resilient
  • tenacious
  • open to different thinking
  • embrace pressure
  • open minded
  • determined

So, upload your CV and let’s get things working…together.