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FAQ | The Unlimited SIM Card

What are the most important numbers to know?
  1. 135 - Cellular support
  2. *147# - Self-service
  3. 132 - Set up and listen to your voicemail
  4. *133*1# - Block premium rated SMS services
  5. *101# - Balance enquiries
  6. *102*vouchernumber# - Load airtime vouchers
When can I call for support?

Monday to Friday: 08:00 to 17:0

Saturdays and Public Holidays: 08:00 to 13:00

What is double airtime and double data?

Every time you Top up with data or airtime, we will double it for free.

For Example: If you Top up with R100 airtime, we will give you R100 airtime for free. If you Top up with 100MB of data using The Unlimited App, we will give you 100MB for free.

How do I purchase and load data?
  1. Download The Unlimited App from Google Play or the Apple App Store and get double data.

Or

  1. Purchase a standard Cell C airtime voucher. Wait for it to double. Then dial *147# and convert your purchased airtime to data.
How do I purchase and load airtime?
  1. Download The Unlimited App from Google Play or the Apple App Store and every time you top up airtime, we’ll double it for free!
  • Select the buy Double Airtime option
  • Select Amount needed
  • Add the Cell number that you would like to load
  • Click proceed
  • Click on add card
  • Enter your Bank card details and click register Register your card
  • Click Confirm purchase

Or

  1. Go to any airtime vendor and purchase a standard Cell C airtime voucher. To load the airtime voucher, dial *102*Vouchernumber#

Or

  1. Use your online banking to purchase Cell C airtime
How long does my airtime and data last?
  • Purchased airtime lasts for 90 days from the day it was loaded.
  • Free airtime lasts for 30 days from the day it was loaded.
  • All data (purchased or double data) lasts for 30 days from the day it was loaded.
How do I check my airtime balance?

1. Download The Unlimited App from Google Play or the Apple App Store. You can also check your balance, buy Double Airtime, buy Double Data and get a Free Spin every Sunday

2. Dial *101# from The Unlimited SIM card and it will display all available balances. (Purchase Airtime, Free Airtime and Data)

Can I port my number to The Unlimited SIM card?

Yes. You can either dial 135 from your the Unlimited SIM card (Free call) or 087 357 7777 and one of our Cellular Support Guru's will initiate the port for you.

When will I receive my Free Monthly Airtime?

Every time you purchase airtime.

Every month, as soon as we know your monthly premium has been paid, we will also send you an SMS to let you know that your Free Airtime has been loaded to your The Unlimited sim card.

Can I use my SIM card outside South Africa?

Unfortunately not.

Can I make international calls?

Yes, if you have purchased airtime. International rates apply.

You cannot use your free airtime to make international calls.

How can I stop my airtime being used up by data?
  1. Purchase Double Data through The Unlimited App. This will prevent internet traffic using up all your airtime.
  2. Under settings, turn off “background app refresh”. Alternatively, change the settings on your phone to make sure apps only update when you’re connected to Wi-Fi.
What will cause my SIM card to be deactivated?

Your SIM card will remain active as long as it is being used. If no usage is detected for 60 days, it will be deactivated. No usage means that you have not made or received any calls or used any data.

If your SIM card is deactivated, call 087 357 7777 as soon as possible and request another SIM card. A new number will be allocated to you.

What is my mobile number?
  1. Dial *147# from The Unlimited SIM card
  2. Select option 3: self-service
  3. Choose: Get your number
Can I change my mobile number?

Yes. Call 087 357 7777 and request help from one of our cellular gurus.

How do I activate my The Unlimited SIM card?

If your product was provided to you by one of our Sales Team, then they will RICA and activate it for you. If it was Delivered to you by our Courier Partner, then they will notify us as soon as they leave you and we will activate it. If your SIM card is still not Active or showing a signal, give us call on 087 357 7777, between the hours of 08:00 and 17:00, Monday to Friday, or Saturdays between 08:00 and 13:00, and one of our Cellular Support Guru's will get you connected.

What can I do if I’ve lost my SIM card or my phone?

Call 087 357 7777 and we will block your lost SIM to prevent you from losing any airtime or data. We will then initiate a new SIM request. You can pick up your new SIM at any Clicks store nationwide.

Can I get my free monthly airtime onto my primary number?

If your primary number is not a contract (i.e. a prepaid number), you can give us a call on 087 357 7777 and we will port your number onto The Unlimited sim card. Once this is done, then your free airtime will be loaded onto your primary number.

How can I get another SIM card?

Call 135 (free from your SIM card) or 087 357 7777 from any other number.

How do I cancel premium-rated services?

These are services that you have subscribed to that use your airtime for payment of the services on a daily basis.

Dial *133*1# and follow the prompts.

Can I use my SIM card in a modem or mobile data device?

Yes. We suggest you give us a call to get another SIM card for free and then use The Unlimited App to purchase and load data onto that SIM card.

Does my data double when I’ve converted purchased airtime to data?

No. Your airtime was already doubled when you purchased it.

If I cancel this product, can I still use The Unlimited SIM card?

Yes. Your SIM card will remain active as long as you are using it so you can continue to enjoy the DOUBLE AIRTIME benefit.


NAVIGATION

AUTHORISED FSP

The Unlimited is an Authorised Financial Services Provider (FSP No. 21473). Address: 1 Lucas Drive, Hillcrest, Durban, South Africa.

The Unlimited abides strictly by the Financial Advisory and Intermediary Services (FAIS) Act of 2002

WE BELONG

The Direct Marketing & The Direct Selling Associations of South Africa

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